Effective Date: 07/17/2026

Last Updated: 07/17/2026

CT Sports Recovery (“we,” “us,” or “our”) operates the website ctsportsrecovery.com and provides sports recovery and wellness services. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

Information you provide directly. We collect information you give us when you book an appointment, fill out an intake or consent form, contact us, sign up for communications, or purchase services. This may include:

• Name, email address, phone number, and mailing address
• Appointment and scheduling details
• Health and wellness information you share for recovery services, such as injuries, physical conditions, treatment goals, and intake questionnaire responses
• Emergency contact information
• Payment information (processed securely through our payment provider)
• Any messages or feedback you send us

Information collected automatically. When you visit our website, we and our service providers may automatically collect:

• IP address, browser type, device type, and operating system
• Pages viewed, links clicked, and time spent on the site
• Referring website and general location (city/region level)
• Information collected through cookies and similar technologies (see the Cookies section below)

How We Use Your Information

We use the information we collect to:

• Schedule, provide, and manage your recovery services and appointments
• Communicate with you about bookings, changes, and follow-ups
• Process payments and maintain business records
• Respond to your questions, requests, and feedback
• Send you promotional messages, newsletters, or offers (only where permitted, and you can opt out at any time)
• Operate, improve, and secure our website and services
• Comply with legal obligations and enforce our terms

How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service providers. We share information with trusted third parties who perform services on our behalf, such as scheduling and booking software, payment processors, email and communication platforms, and website analytics providers. These providers may only use your information to perform services for us.
• Legal requirements. We may disclose information if required by law, subpoena, or legal process, or to protect the rights, safety, and property of CT Sports Recovery, our clients, or others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent. We may share information for other purposes when you direct or authorize us to do so.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your experience. You can control cookies through your browser settings, though disabling them may affect some features of the site.

We may use analytics tools such as [e.g., Google Analytics — update to reflect the tools you actually use] to help us understand website traffic and usage. These tools may collect information about your use of our site and other websites over time.

Third-Party Services

We rely on third-party platforms to run our business, which may include:

• Scheduling/booking software — Jane App
• Payment processing — Jane Payments
• Email/marketing platform — ActiveCampaign
• Website hosting and analytics — InMotion Hosting / Google Analytics

Each of these services has its own privacy policy governing how it handles your information. We encourage you to review their policies.

Data Retention

We keep your personal information for as long as needed to provide our services, maintain business and client records, comply with legal and tax obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Obtain a copy of your information in a portable format
• Opt out of marketing communications
• Opt out of certain uses of your information, such as targeted advertising

Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), Connecticut consumers may have the rights listed above. You may also appeal a decision we make about a privacy request.

To exercise any of these rights, contact us using the details in the “Contact Us” section. We will respond within the time required by applicable law and may need to verify your identity before fulfilling your request.

Marketing Communications

If you receive promotional emails or texts from us, you can opt out at any time by using the unsubscribe link in the message, replying “STOP” to texts, or contacting us directly. We may still send you non-promotional messages related to your appointments or services.

Health Information

Some of the information you share for recovery services relates to your health. We treat this information as confidential and use it only to provide and support your care, unless you authorize other uses or disclosure is required by law. If you have specific questions about how your health information is handled, please contact us.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If a minor requires our services, we ask that a parent or legal guardian provide any necessary information and consent. If you believe we have collected information from a child under 13, please contact us so we can remove it.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Significant changes may be communicated through our website or by other means. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

CT Sports Recovery
Email: info@ctsportsrecovery.com
Phone: (203) 651-5090
Address: 215 Main Street, Unit 4, Westport, CT 06880
Website: ctsportsrecovery.com